|
|
| APPLY FOR THIS JOB |
|
ADVANCED SEARCH |
| Job title: |
OPERATIONS MANAGER |
|
| Company: |
MDSCSI |
| Category: |
Executive management |
| Job description: |
| • The candidate will be responsible for overseeing the work of the entire operations and improving program performance through coaching, mentoring and performance appraisals of leaders.
• The applicant will work with Team Supervisors/Leaders to identify opportunities for improvement in work, efficiency and productivity.
• The candidate will have overall responsibility for managing the flow of operations for a client program.
• The Candidate in this position is expected to ensure all targets are met by monitoring client service level measures in real time.
• Ensure that all training and development needs of the operation staff are met.
• Responsible for the daily management of all quality control personnel, staff, and supervisors at main base of operations.
• Regularly interacts with the General Manager (GM) concerning emerging strategic initiatives such as reducing new hire ramp time, reducing new hire and post-classroom training needs, performance and quality management initiatives and support for deployment of new business process initiatives.
• Assists in the integration of complex business factors and new work processes to develop and implement long-term strategic training plans, policies, and procedures to support and achieve business objectives.
• Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
• Strong ability to coach, develop action plans which maximize performance, and provide effective feedback. Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions
• Proven ability to analyze and improve work processes and policies; financial analysis and budgetary skills.
|
| Skills: |
• Preferably with experience as a Operations Manager or Assistant Operations Manager from a call center industry preferably in a customer service account.
• Good in People Management, leadership skills and results oriented.
• Excellent verbal and written communication and presentation skills.
|
| Employment type: |
Full Time/Permanent |
| Salary: |
Unspecified |
| Degree: |
|
| Experience: |
Unspecified |
| Location: |
Makati - Philippines |
| Post Date: |
28/02/2008 |
|
|
|
