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| Job title: |
Jobs in Japan |
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| Company: |
Staff Service Net Pvt Ltd |
| Category: |
Information Technology |
| Job description: |
| One of our prestigious client in Japan is looking out for Customer support – Help Desk Professionals.
About Client : Our client is Industry-owned corporate supplying secure standardized messaging services & interface software to over 8,100 financial institutions in 208 countries & territories.
Its members includes Banks, Broker-Dealers & Investment Managers.
Your function
As a strong team player you will liaise with colleagues
worldwide to troubleshoot & resolve technical customer
problems. You need to track and respond to all incoming
queries via phone, web and email and to adhere to pre-defined objectives in order to deliver quality service.
We are looking for individuals with a mature attitude, enjoy working with customers and are prepared to give the extra effort required to deliver world-class customer service.
Pre-requisites: courteous telephone manner and effective communication skills in written and spoken English and Japanese,
Analytical and open-minded, an excellent problem-solver who is receptive to change. You must enjoy learning in order to keep abreast of changing technology, company products, tools and processes.
Previous helpdesk experience, knowledge of the financial industry, knowledge of common operating system such as IBM AIX, Sun Solaris, Windows XP & IP networking is a definite advantage.
****Knowledge of Japanese language is must for this position****
Your responsibilities will be to
• Respond to and document customer inquiries in an efficient and professional manner in accordance with the SLA, appropriately prioritised based on business cut-off times. Develop and sustain relationships with assigned customers, demonstrating an understanding of customers IT environment.
• Provide support on a larger spectrum of administrative and business process problems through the provision of telephone or on-line support. Will work independently to resolve technical problems. Work with the customer to establish the root cause of problems and with business partners to provide end-to-end service support. Retain ownership of a case through immediate resolution or escalation in accordance with the Service Level Agreement (SLA), incident and crisis management procedures/process.
• Provide highest quality customer services and support by complying with and creating internal and external procedures.
• Acquire and maintain operational, business process (including incident and crisis management procedures), technical and product knowledge to resolve customer inquiries and problems.
• Identify opportunities for improvement to processes, procedures or tools and propose alternative approaches.
• Participate in projects
Education
University degree in IT/Engineering or equivalent -
Experience
At least 3-5 years of experience in a multinational/ multilingual customer support environment within financial or IT/telecoms industry -
Professional skills
Fluent in English and Japanese
Job Location : Japan
Interested candidates should forward there updated cv to Sophie at mis@ssn.co.in with following details :
8. Date of Birth.
9. Current & Expected ctc
10. Notice period.
11. Rating on Japanese language (/10)****
Appreciate if you could also forward some good references of your friends & Colleagues with there contact details.
Regards
Sophie
mis@ssn.co.in
Staff Service Net Pvt Ltd
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| Skills: |
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| Employment type: |
Full Time/Permanent |
| Salary: |
Unspecified |
| Degree: |
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| Experience: |
Unspecified |
| Location: |
Japan |
| Post Date: |
28/09/2007 |
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