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| Job title: |
Travel Operations Supervisor |
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| Company: |
SureJobs Network |
| Category: |
Travel Enterntainment |
| Job description: |
| This Position Is Responsible For Training, Motivating, And Supervising Teams In Travel Operations Within A Call Center Environment, In Order To Achieve And Exceed Company Established Goals, While Maintaining And Encouraging A Positive Attitude And Work Environment. Statement Of Primary Responsibilities: 1. Provide Coaching To Associates And Provide Accurate Professional Services That Meet Company And Client Standards. 2. Demonstrate And Encourage, And Support A Customer-focused Environment Through Education And Development Of Team Members. 3. Ability To Monitor Calls And Score Calls Based Upon Predetermined Guidelines. Provide Coaching For Associates With Results And Recommendations For Improvement. 4. Ability Generate And Organize Reports To Analyze Trend Reporting And Identify Gaps In Business; Provides Recommendations For Improvement. 7. Will Provide Remedial Training As Needed; Maintain Documentation Of The Remedial Training For Evaluation Purposes. 8. Develop And Maintain Strong Rapport With Internal And External Customers. 9. Answer Inbound Calls When Necessary. 10. All Other Duties As Assigned By Supervisor. EDUCATION And EXPERIENCE * Minimum Of 2-3 Years Experience As A Travel Reservations Agent, Group Reservation Experience, With Previous Managerial Experience Preferred. * High School Diploma * Previous GDS Experience Required, Client Base Plus Preferred. SKILLS: * Must Have Proven Ability To Analyze Data, Provide And Implement Solutions * Strong Excel Skills And Experience. * Must Be Able To Work With Employees At All Levels Of The Organization * Must Have Proven Ability To Lead A Group Of Individuals To A Common Set Of Goals; Has The Ability To Plan, Execute, And Follow Through On Business Plans * Must Have Superior Verbal And Written Communication Skills * Must Have The Ability To Multi-task * Required Working Knowledge Of MS 2000 Applications * Ability To Type 35 Wpm * Must Be PC Proficient With Working Knowledge Of Windows Applications Including Microsoft Products * Must Be Detail Oriented * Must Be Extremely Organized * Must Maintain A Sense Of Flexible In An Ever Changing Environment * Must Possess Strong Time Management Skills * Must Be Self-motivated And Work With Little Or No Supervision * Must Possess Vast Industry Knowledge As It Pertains To Cruise Lines, Ships And Practices * Must Be PC Proficient With Focus On Windows Applications And Possess CRS Knowledge * The Ability To Prioritize Multiple Tasks And Remain Flexible In An Ambiguous Environment * Knowledge Of Global Travel International Products And Policies And Procedures * Must Have The Ability To Make Sound Decisions With Little Or No Error * Cross Functional Skill Set Within The Travel Industry. Global Travel International Offers A Competitive Salary, Benefits And On Site Exercise Facility. Fun, Casual Work Environment. |
| Skills: |
Ability to Analyze Data, Provide and Implement Solutions, Excel Skills with Experience, Knowledge of MS 2000, Type 35 WPM, PC proficient |
| Employment type: |
Full Time/Permanent |
| Salary: |
Unspecified |
| Degree: |
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| Experience: |
2 |
| Location: |
Orlando - Florida - USA |
| Post Date: |
26/07/2007 |
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