Cisco 1st & 2nd Line NOC Engineers - Brno Czech republic - find Information Technology jobs in Brno - Czech Republic by nscglobal

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Cisco 1st & 2nd Line NOC Engineers - Brno Czech republic
Company: nscglobal
Category: Information Technology
Employment type: Full Time/Permanent
Salary: Unspecified
Degree:
Experience: Unspecified
Location: Brno - Czech Republic
Post Date: 14/10/2009
Skills: Cisco CCNA Networking
Job description:
nscglobal (Cisco Gold Partner) offer world leading out-tasking services for information and Communications Technology. nscglobal are an independent, rapidly growing, private company that has dedicated itself for nearly a decade exclusively to the needs of 50 of the world's leading multinational enterprises, outsourcers and service providers. We offer a new business model, out-tasking, to a well established outsourcing, multi-sourcing and network integration market place.

We are now looking to recruit Cisco 1st & 2nd Line Network Support Engineers to work variable shift patterns within our new Global Network Operations Centre based in Brno, Czech Republic. We are also looking for Cisco Engineers with language skills such as French, German, Spanish, Dutch and Italian.

Duties will include:
- Creation of trouble tickets for customers and taking ownership of faults through to resolution
- Ensuring any fauly is cleared withn required SLA, escalating faults as required in order to meet the SLA
- Liaison with field engineers and customers in relation to fault resolution and monitor and control the repair process
- Instigate management and technical escalation procedures as laid down in the nscglobal escalation procedure.

To be considered for this position, you must have:

- Experience of working within a customer facing environment
- Formal technical training within telecomms or relevant experience gained in the NOC / Service Desk
- Experience within a remedy or similar ticketing system
- CCNA qualified or experience upto CCNA level

For more information and a full job description please forward your CV to our inhouse recruitment manager for an immediate interview.


nscglobal are an equal opportunities employer.


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