Call Center Manager - find Telecommunications jobs in Bahrain by 6 Pence

ResumePromo.com - Job search, Resume posting and Employment opportunities Job search & resume posting: Find jobs in UAE, USA, UK United Kingdom, Bulgaria, Canada, Egypt, Fiji, Germany, Hong Kong, India, Spain, Iraq, Kuwait, Malaysia, France, Qatar, Singapore, Belgium. Post jobs for free, search jobseekers resume database online Find a job, careers in:Architecture, Automotive, Aviation, Construction, Education Training, Engineering, Fashion, Hotel Hospitality, Human Resources, Sales, Legal, Restaurant, Transportation. All categories
 
Jobseeker
Email Add
Password
 
Forgot your password?
   Home
   Registration/Post CV
   Scam Alert
   Search Jobs
   FAQ
   Search jobs in:
   Architecture jobs
   Automotive jobs
   Transportation jobs
   Engineering jobs
   Call Center/Help Desk
   Consultant jobs
   Customer Service
   Executive jobs
   Legal/Law firm jobs
   Health Care
   Real Estates
   Restaurant
   Construction
   Manufacturing
   Travel/Enterntain
   Finance/Banking
Job Vacancy
APPLY FOR THIS JOB ADVANCED SEARCH
Call Center Manager
Company: 6 Pence
Category: Telecommunications
Employment type: Full Time/Permanent
Salary: Unspecified
Degree:
Experience: Unspecified
Location: Bahrain
Post Date: 06/10/2009
Skills: call center manager
Job description:
The Role
- Overall responsibility for the Business as Usual direction and motivation.
- Control and cost effectiveness of Sales & Service,
- Resource and Capacity Planning within the area
- Successful deployment of on-site Training of existing and new starters.
• Achieve the target of being the centre of excellence in Bahrain
• Resolve complaints at first point of contact
• Assess all the bank activities that can be carried out by the call centre
• Implement telephone banking
- Responsible for the delivery of the Service Level Agreement for each product.
- The role holder delivers on-going radical development within the Sales & Service area to ensure delivery of budgets, departmental performance, process and identifying system enhancements
- Responsibility for ensuring governance, risk, compliance and control within the Department across all products
- Overall responsibility of capacity planning of Commercial activities.
- Implementation of “first contact resolution practice within the centre.
Requirements

Requirements
The right candidate should demonstrate the following skills:
- Communication
- Skills and Knowledge
- Adaptability
- Team Working
- Interpersonal sensitivity
- Taking Ownership
• Influencing Telephone Technique
• Letter writing
• General keyboard and multi system usage
• Interpersonal sensitivity
• Negotiation skills
• Presentation skills
• Report writing / spreadsheets where needed
• Planning and Organisation
• Decision making
• Ability to identify cross selling opportunities of products and services
• A good understanding of the objectives and functions of the area in which role holder works
• An in depth knowledge of the procedures of department
• Extensive knowledge of the computer systems relating to the role being carried out
• An understanding of statistical and financial data interpretation of information relevant to role
• Extensive knowledge of the systems and processes of other Departments with whom the role holder has contact. On occasion role holders may be asked, as job experts, to investigate and comment on the validity of new processes and systems
• May require an extensive awareness and knowledge of the products, services, activities and systems of the branch network and other areas which can assist in the resolution of an issue.

Other knowledge needed
- Excellent knowledge of Call Centre technology
- Good knowledge of IT and telephony systems
- An understanding of the Bank industry

APPLY FOR Call Center Manager JOB
Job opportunities at 6 Pence
Employer
Email Add
Password
 
Forgot your password?
   Home
   Pricing Information
   Register.Post jobs free
   Post a job
   Search Resumes
   FAQ
Latest Jobs Posted
17/03/2010
Product Specialist...,Philippines
17/03/2010
Area Manager for...,Olongapo - Philippines
17/03/2010
Store Supervisor for...,Philippines
17/03/2010
Accountant for Subic...,Philippines
17/03/2010
HR Officer Needed for...,Philippines
17/03/2010
Merchandising Officer...,Philippines
17/03/2010
Sales/Business...,London - England - UK United Kingdom
17/03/2010
HR & Administrative Staff,Taytay, Rizal - Philippines
17/03/2010
2D Pixel and UI Artists,Philippines
17/03/2010
3D Artists,Philippines
17/03/2010
C++ Game Developers,Philippines
17/03/2010
Contract Administration,Oman
17/03/2010
Mechanical or Process...,Oman
17/03/2010
Electrical Engineer,Oman
17/03/2010
Mechanical / Process...,Oman
17/03/2010
Planning Engineer,Oman
17/03/2010
Part time Web Content...,Makati City - Philippines
16/03/2010
Library Staff,Philippines
16/03/2010
Encoder / Clerk,Manila - Philippines
16/03/2010
Senior Developer ...,Makati City - Philippines
16/03/2010
Senior Hardware...,Waterloo - Ontario - Canada
16/03/2010
Private assistant,Taiwan
16/03/2010
Infrastructure...,Ontario - Canada
16/03/2010
RADIOLOGIC TECHNICIAN...,Makati City - Philippines
16/03/2010
Sociology and English...,Philippines
16/03/2010
Math and Science Teacher,Philippines
16/03/2010
Academic Tutor,Philippines
16/03/2010
Civil / Structural...,Bahrain
16/03/2010
ARCHITECT,Bahrain
15/03/2010
PCOS Coordinator ( LINUX),Philippines
 jobseeker: 22978 
 company: 6455 
 resumes: 13098 
 jobs: 2497 

Find jobs in large cities Manila,Pasig,Makati,Pasay,Cebu,Mandaluyong,Alabang,Quezon,Las Pinas,Clamaba,Tianjin,Shanghai,Xiamen,Shenzhen,Guangzhou,Kuala Lumpur,JALAN RAJA CHULAN,Jakatar,Bandung,Bangkok,Abu Dhabi,Riyadh,Jeddah,Tokyo,bangalore,Kakinada,Chennai, Mumbai,Delhi, Waterloo,Carson City - Florida,Las Vegas,Rockville - Maryland,Livonia - Michigan,Amsterdam

Careers in:Accounting   |    Architecture   |    Automotive   |    Information Technology   |    Engineering   |    Sales   |    Human Resources   |    Construction   |    Fashion   |    Restaurant
Jobs in:Belgium   |    UK United Kingdom   |    Fiji   |    Germany   |    Hong Kong   |    India   |    Spain   |    Iraq   |    Kuwait   |    Malaysia   |    France   |    Qatar   |    Singapore   |    Thailand   |    UAE   |    USA

Resume Writing Resources: Fresh Graduate Resume   |   Teacher Resume   |    Resume Writing Guide   |    Resume Tips    |    Professional Resume Writing Service    |    Resume title
Recruitment Center: Candidate Ranking   |    Interview Form    |    Sample Interview Questions    |   Job Description Example   |    Job Description Template    |    Person Profile   |    Calculate Training ROI
Friends: International Jobs    |    Desktop Wallpaper |    job sites
Copyright © 2008 JOB POSTING SITE - Job Search & Employment Opportunities in USA, UK United Kingdom, Canada, Australia, New Zealand Privacy | Terms | RSS | Contact