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| APPLY FOR THIS JOB |
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ADVANCED SEARCH |
| Quality Assurance Officer |
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| Company: |
The Advertiser |
| Category: |
Others |
| Employment type: |
Full Time/Permanent |
| Salary: |
Unspecified |
| Degree: |
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| Experience: |
2 |
| Location: |
Makati City - Philippines |
| Post Date: |
30/06/2009 |
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| Skills: |
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| Job description: |
Responsibilities:
• Establish Quality policies and ensure proper implementation.
• Initiate regular quality reviews and drive the implementation of Quality Action Plans.
• Prepare Quality reports for the regular operations reviews (Weekly, Monthly, Quarterly and Annual).
• Oversee and ensure efficient operations of the team.
• Oversee quality documentation, including procedures and work instruction.
• Develop standards for employee performance review related to quality documentation.
• Edit the transcribed document against actual dictation.
• Edit documents consistently and fairly according to transcription guidelines, standards of style, and formats of practice.
• Using preferred standard quality scoring guidelines, calculate and score reports. consistently and fairly, weighing the varying degrees of errors against the documentation length.
• Utilize all available reference tools to ensure the accuracy of the transcribed document.
• Provide timely and consistent quality feedback to inform and update the transcriptionist regarding quality issues and areas of concern to help eliminate repetition of errors.
• Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in dictation and appropriately clarify and flag or report them, as needed.
• Adhere to policies and procedures to contribute to the efficiency of the transcription department.
• Transcribe reports as needed.
Requirements:
• Candidate must possess at least a Bachelor's/College Degree in any field.
• Must be highly qualified general transcription editor / quality assurance background. Certified transcriptionist is preferred.
• Must have at least 2 years experience as QA, Editor and Transcriptionist.
• Typing speed of 60 to 65 WPM.
• Ability to communicate effectively with senior management and clients.
• Demonstrates leadership / management skills.
• Proficient in MS Office or similar application softwares.
• Proficient in referencing, researching, reporting, tracking and monitoring.
• Ability to multi-task with multiple priorities and time frames.
• Good organizational skills.
• Demonstrate ability to work in all types and specialties.
• Demonstrate quality transcription work, consistently maintaining an accuracy score of 98% or higher.
• Excellent written and oral communication skills, including grammar, punctuation and style in order to provide quality feedback to the trancriptionist.
• Willing to work on shifting schedules.
Please send your applications to theadvertiserhrd@gmail.com
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