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| Job title: |
Customer Service Associates - Makati |
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| Company: |
<< Hidden Information >> |
| Category: |
Call center/Help Desk |
| Job description: |
| A high quality and cost effective solution to handle inbound English Customer Service calls from U.S. subscribers. These Customer Service calls will include, but are not limited to:
Account status
Product information
Compensation
Rates/fees
General account maintenance
Handles escalated calls
Gives voice recognition walkthroughs
Handles marketing escalations
Takes Account Records requests
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| Skills: |
-Must possess superior listening skills
-Ability to deliver information at customer's knowledge level in an understandable manner
-Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
-Ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Strong interpersonal skills and ability to think independently and follow through effectively
-Goal oriented
-Must be flexible and eager to learn new processes
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| Employment type: |
Full Time/Permanent |
| Salary: |
Unspecified |
| Degree: |
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| Experience: |
1 |
| Location: |
Philippines |
| Post Date: |
11/06/2008 |
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