International Call Center Trainer • Experienced in International call center environment (both inbound and outbound preferred) • Excellent in English accent training, sales coaching and call handling methodologies. • Can work independently, and deliver up to date training process. • Knowledgeable in mentoring and teaching, quality Telephonic conversation with international clients. • Knowledgeable in International Telecommunications rules and regulations. • Flexible in working conditions and schedules International Call Center Supervisor Requirements: • Must be a Graduate (Experienced applicants will be considered) • Must have a minimum of 3-5 years leadership responsibility gained from a Service Oriented call center industry and a minimum of 2 years work experience in a related field (preferably as a manager specializing in Call center Sales/Telemarketing Customer Service or equivalent). • Must have previously handled a customer service or Telemarketing account Must possess shift management capabilities and ability to manage varying skills of employees, an excellent knowledge of manpower planning and scheduling and a solid grasp of call center metrics, quality measurement tools and contact center / customer service operations • Have exposure in working with Service Level Agreements and/ or metrics (KPI’s) • Working knowledge of contract reviews, budget and statistical analysis and P&L management. • Experience in account management and client coordination is required for this position. • Must be experienced in reporting (both written and oral) to management and clients and should be enthusiastic about building solid relationship with clients and do whatever it takes to get the job done. • Have exemplary leadership skills, high integrity, excellent people management skills, has a pleasing personality and has demonstrated the ability to motivate individuals to exceed performance initiatives. • Must have managed or supervised a team of not less than 50 people/agents and 3-5 team leads/supervisors, especially in the areas of coaching and mentoring • Must have excellent listening, oral and written communication skills required language(s): English.

Skills:

Employment type:

Full Time/Permanent

Salary:

Unspecified

Degree:

Experience:

Unspecified

Location:

Dhaka - Bangladesh

Post Date:

09/04/2008